Records management software in Quebec City
Records management, workflow automation and dispatch software for Quebec City's public sector, agencies and businesses, built and hosted in Canada.
Built for Quebec City's public sector and businesses
Quebec City's emergency services cover the whole agglomeration, including L'Ancienne-Lorette, Saint-Augustin-de-Desmaures and Wendake. The City's fire service operates 16 stations with more than 515 employees. The Service de police de la Ville de Québec (SPVQ) serves more than 582,000 people across 546 square kilometres with nearly 1,000 civilian and police employees, supported by a 9-1-1 emergency communications centre and a centre that gives a real-time overview of what is happening across the territory.
Public-sector organizations in Quebec City
- Provincial and City bodiesCase records, approvals and retention schedules under Quebec's access and archives laws. Records Management · Workflow Automation
- Fire protection servicesIncident reporting, apparatus and equipment checks and rosters across 16 stations. Fire and Emergency Services · Incident Reporting · Equipment and Asset Management
- Police and 9-1-1 communicationsOccurrence records and dispatch records with time stamps and audit history. Police Records Management · Computer-Aided Dispatch
- Health and social services providersStaff scheduling and incident reporting under Quebec's health information law. HRIS and Employee Management · Incident Reporting
Quebec City industries
Québec International, the economic development agency for the greater Quebec City region, lists life sciences and health technologies, information and communication technologies, electronics and optics-photonics, food and nutrition, green and smart building, insurance and financial services, artificial intelligence and manufacturing among its sectors. Datalynk supports these organizations with inspections and audits, inventory, workflow and custom applications.
Field Inspections and Audits · Inventory Management · Workflow Automation · Custom Business Applications
Quebec records and privacy laws
Quebec has its own privacy laws for both the public and private sectors, so the federal private-sector law generally does not apply to businesses operating within Quebec. Law 25 strengthened both laws between 2022 and 2024, and a separate law now governs health and social services information. The Commission d'accès à l'information (CAI) oversees them.
Act respecting access to documents held by public bodies and the protection of personal information
Applies to the government, ministries and agencies, municipal bodies (including municipalities, metropolitan communities and public transit corporations), school bodies and health and social services institutions. The person with the highest authority in each body is responsible for access and for protecting personal information, and the CAI must be told who holds that role.
Who it affects: Quebec public bodies, including the City and its agencies.
Act respecting the protection of personal information in the private sector
Applies to personal information a business collects, holds, uses or communicates. A business must name a person in charge of protecting personal information, notify the CAI and the people affected of a privacy incident that presents a risk of serious injury, carry out privacy impact assessments for certain technology projects, and assess before communicating personal information outside Quebec.
Who it affects: businesses operating in Quebec.
Law 25 (Act to modernize legislative provisions as regards the protection of personal information)
Amended both acts above in three phases: September 22, 2022 (person in charge of personal information, mandatory incident reporting and an incident register), September 22, 2023 (mandatory privacy impact assessments and rules for communicating information outside Quebec) and September 2024 (the right to data portability).
Who it affects: Quebec public bodies and businesses.
Act respecting health and social services information
Most of its provisions came into force on July 1, 2024. It sets standards for protecting health and social services information held by the Ministry, Santé Québec and other institutions, their contracted service providers and certain professionals.
Who it affects: health and social services institutions and their service providers.
Archives Act
Every public body must establish and keep up to date a retention schedule (calendrier de conservation) that sets how long documents are kept and which are kept permanently or destroyed. Ministries and government agencies must have their schedule approved by Bibliothèque et Archives nationales du Québec (BAnQ).
Who it affects: Quebec public bodies, including municipalities.
How Datalynk supports these requirements. Datalynk keeps records in Canada, controls access by role, keeps a history of who created and changed each record, and can hold records for the retention periods you set. Meeting a law is still your organization's responsibility. Tell us which rules apply to you and we will show you how Datalynk would handle them, or tell you plainly where it would not.
This is general information about Quebec law, not legal advice. Check the current law and your own obligations with your legal or privacy advisor.
Related solutions
- Records Management
- Workflow Automation
- Fire and Emergency Services
- Incident Reporting
- Equipment and Asset Management
- Police Records Management
- Computer-Aided Dispatch
- HRIS and Employee Management
Sources
- Act respecting access to documents held by public bodies and the protection of personal information, A-2.1 (LégisQuébec)
- Act respecting the protection of personal information in the private sector, P-39.1 (LégisQuébec)
- Law 25, S.Q. 2021, c. 25 (Publications du Québec)
- Commission d'accès à l'information, 2022-2023 annual report
- Act respecting health and social services information, R-22.1 (LégisQuébec)
- The new Quebec health information law (Torys)
- Archives Act, A-21.1 (LégisQuébec)
- Organisation du Service de protection contre l’incendie (Ville de Québec)
- Découvrir le SPVQ (Ville de Québec)
- Centre de communications d’urgence 9-1-1 (Ville de Québec)
- Québec International