Computer-aided dispatch (CAD)
Take the call, assign the right unit, follow it on the map and hand a complete record to the crew, all on the same platform as your incident reports.
Dispatch and records on one platform
In many services, the dispatch system and the records system are separate, and information is re-entered between them. In Datalynk, the dispatch record and the incident report are part of the same platform. What the dispatcher captures is available to the crew and becomes the start of the incident record.
- Call intakeCapture caller, location and nature of the call in a structured dispatch record.
- Unit assignment and statusAssign units and track status from dispatch through to clear.
- Roster-aware taskingSee who is on duty from the roster when assigning work.
- Live vehicle locationGPS tracking shows where units are on a map.
- Linked incident recordsThe dispatch record flows into the crew's incident report, so nothing is typed twice.
- Time stamps and historyA record of each status change and when it happened.
- Role-based viewsDispatchers, supervisors and crews each see what they need.
- ReportingCall volumes, response times and activity reports from the same data.
In use for emergency services
Datalynk records management and dispatch has been rolled out for an ambulance service in the Caribbean, alongside fire and emergency service applications on the same platform.
What we will confirm with you first
Dispatch centres often connect to telephone systems, 911 services, radio and mapping providers. We will not promise any of those connections until we have reviewed your setup. Tell us what you use today and we will be clear about what Datalynk can connect to.